Coin Counting & Service GmbH Expands Its Service Offering with ALVARA’s Coin Marketplace
“We keep hearing the same thing from our customers: ‘We’re running short of coins.’ For retailers, it is becoming increasingly difficult to manage their coin supply in a flexible and demand-oriented way – at least when relying on traditional channels. That is why we started looking for alternatives,” explains Friedhelm Körner, Managing Director of Coin Counting & Service GmbH. “Fortunately, the solution was already within reach. Our long-standing partner ALVARA had established the Coin Marketplace, a reliable and proven platform. Registered business customers can easily order change funds from banks, savings banks, or companies like ours and have them delivered directly to their premises.”
The concept is simple: retailers register on the Coin Marketplace to gain quick access to change funds. Via the online platform, they can enter the desired amount around the clock. They can also specify denominations and choose between wrapped or loose coins. Once payment has been received, the seller hands the order over directly to the courier service – usually DHL. Delivery is typically expected within 48 hours.
“Naturally, we approached the platform with a healthy degree of skepticism. However, practical experience quickly proved us wrong. The number of orders continues to grow. The service has been very well received and has become a valuable extension of our business. This is mainly because the process is highly convenient for retailers and enables them to obtain the coins they need quickly and efficiently,” says Friedhelm Körner.
The system offers much more than a simple way to order change funds. It also creates transparency for all parties involved in the cash cycle. As soon as an order is placed, the provider receives an immediate email notification indicating whether the order has already been paid for or merely created. Once payment has been confirmed, this information is updated in the system, allowing packaging and shipment of the coins to begin. Both sellers and customers maintain a clear overview of the order status at all times. Should any questions arise, the platform also enables direct communication between the parties involved.
“Over the years, ALVARA has consistently proven to be a reliable partner. We use Pecunia for our coin counting machines, which allows us to digitally manage the entire coin-handling process – from the counting machine through to delivery to the Deutsche Bundesbank. Whenever new requirements arise, our contacts at ALVARA provide competent support. Choosing another solution from ALVARA was therefore an easy decision for us,” concludes Friedhelm Körner.
“When signing the contract for Pecunia, we already recognized the potential of Coin Counting & Service GmbH to enhance our Coin Marketplace offering. Strong suppliers help create confidence among buyers. We are delighted to provide both large and small retailers with an expanding range of services through our trading platform,” says Steven Schwarznau, Managing Director of ALVARA.
Conclusion
The integration of Coin Counting & Service GmbH into the ALVARA Coin Marketplace demonstrates how digital platforms can make cash supply processes more efficient. Retailers benefit from an easy and fast way to procure change funds, while providers gain access to new business opportunities. The combination of a digital ordering process, transparent workflows, and extensive cash management expertise creates real added value for everyone involved.
Would you like to learn more about the ALVARA Coin Marketplace? Discover the benefits of digital coin ordering and become part of a growing network for modern cash supply management.