Leipzig, 05.10.2022. ALVARA | Digital Solutions offers a strong solution for financial service providers, cash-in-transit companies, and retailers with the ALVARA Interactive Cash Control Platform (ICC). Taunus Sparkasse has also already had good experiences with sustainable cash management. Thanks to it, complex manual processes are replaced by digital processes. The result: more security, transparency, and efficiency for all bank branches. Now, to pave the way for their corporate clients towards digital cash management, Taunus Sparkasse uses ICC in collaboration with them.
"Up until now, cash logistics meant a lot of time-consuming work for everyone involved. Our corporate clients would inform us of their needs via fax or email, and we would manually record the orders one by one. The next step involved the cash-in-transit company – again manually, of course. On top of that, the entire process was quite non-transparent. It wasn't immediately clear to our corporate clients what was happening with the money or where it was at a given time," summarizes Daniel Feist, Cash Management Specialist at Taunus Sparkasse, of the previous collaboration. "A solution has proven itself in our branches: ALVARA Interactive Cash Control. So it was only logical that our corporate clients should also benefit from the solution."
The advantages for Taunus Sparkasse’s corporate clients are diverse: They can place orders conveniently from anywhere – simply via the website or now via the ICC App. Delivery and collection take place at the business address. Additionally, the entire cash delivery can be recorded in ICC. Does the customer want to know where their money is? With the track-and-trace feature, this is no longer a problem.
The added value for Taunus Sparkasse is also significant. The primary benefit is the relief for the branches. The automated processes are faster and less error-prone – especially due to the elimination of unnecessary media breaks. There is clarity about all customer orders. A centralized view of customer orders contributes to this. Above all, the evaluation of submitted customer safebags optimizes the ICC platform and app. There is also a clear benefit for collaboration with the cash-in-transit company. With the ICC App, digital driver authentication is easy.
For many business clients, cash disposal involves travel and time. Direct driving routes relieve the customer here. The transition to a paper- and PC-free back office is also progressing ever further in retail. This is where the ALVARA ICC solution comes into play: Whether cash orders, cash deliveries, or reporting, it supports all parties in continuing to efficiently manage cash processes," says Daniel Feist.