Cash supply is a highly unprofitable business under the current conditions. The Sparkasse Uckermark has been looking for efficient solutions in its role as a provider. The experts have particularly scrutinized the sourcing strategy.
Mr. Usadel, you are the head of the operations organization at Sparkasse Uckermark. To what extent do you feel the changed conditions in cash payments?
Marco Usadel: Due to the ongoing withdrawal of the Bundesbank from services in cash payment transactions, we as a bank are forced to implement the necessary processes ourselves. We are constantly required to examine which form of service delivery is sensible and economical. While insourcing mainly incurs personnel and technology costs, outsourcing incurs significant material costs. Moreover, the issue of managing service providers is considerably more critical here than with other topics.